Shop Now, Pay With Klarna
We’ve partnered with Klarna to give you a better shopping experience.
It’s smoooth and simple
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase when you spend over £1,500 ex VAT.
Pay in 30 days
Get what you love today and pay up to 30 days after placing your order (for order values over £1,500 ex VAT only). No upfront payments.
Pay in 3 instalments
Split your purchase into three payments so you can spread the cost of your purchase over time (for order values over £1,500 ex VAT only). Enter the credit or debit card details of your choice and make automatic payments every 20 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees.
How to shop with Klarna
- Add item(s) to your cart and head to the checkout.
- Select Klarna at the checkout to pay as you like for your purchase (for order values over £1,500 ex VAT only).
- Manage your orders and payments in the Klarna app.
The best way to shop
See all of your purchases in one place, pay any open balances, explore unique content and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna Customer Service is there for you.
Safe and secure
Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorised purchases.
Frequently Asked Questions
Don’t see your question here? Visit Klarna’s FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service or by downloading the Klarna app.
What happens if I make a return?
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer’s return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, Klarna will send an adjusted invoice.
There’s something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken, or faulty. Follow the retailer’s dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
What happens if I don’t pay for my Pay in 30 days order?
Your payment is due 30 days after the order is placed or shipped. Klarna will alert you before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Pay in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders’ credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Full details can be found in the Klarna terms and conditions here.
What happens if I don’t pay for my Pay in 3 instalments order?
Klarna will alert you before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment. Should this next payment attempt fail, Klarna will make a final attempt to collect payment and may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don’t make your payments, you will be in arrears as Pay in 3 instalments is a credit product. Klarna may share information about missed payments with credit reference agencies. This means you may find it more difficult or more expensive to use Klarna or other lenders’ credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Full details can be found in the Klarna terms and conditions here.
About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe’s fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.
Right now, over 90 million people worldwide use Klarna at over 250,000 online stores.
https://www.klarna.com/uk/about-us
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA.
Klarna Bank AB (publ) registered and head office: Sveavagen 46, 111 34 Stockholm, Sweden. A Swedish public limited company registered with the Swedish Companies Registration Office with organisation number: 556737-0431
